Ignite Potential – Innovative Finishing School Services

Funded by the Department of Education, Skills and Employment. The aim of Innovative Finishing School is to prepare participants for employment readiness and create effective entry level pathways using its established partnerships with community organizations and employers in Darwin. Modules covered under the 6-week training includes:

1. a) Retail Customer Engagement   b) Retail Customer Relationship
2. Engage the Customer
3. Work Effectively in a Service Environment
4. Organizing Personal Work Requirements
5. Follow Point of Sale Procedures
6. Advice on Product and Services
7. Assist with Customer Difficulties
8. Sell to a Retail Customer
9. Build Customer Relationship and Loyalty
10. Analyzing and Achieving Sales Targets
11. Job Seeking and Interview Skill
12. Problem Solving and Interpersonal Skills
13. Basic IT Skills

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