QLife Services

Using QLife

Who you’ll talk to

QLife is a peer-support service, so you will speak with people from LGBTIQA+SB communities (a peer). Our peer supporters can explore what is happening in your life and tell you about other LGBTIQA+SB inclusive services or resources in your area. They can’t provide clinical support such as counselling, or . contact any other services on your behalf.

QLife peer supporters won’t share their name or location.

How your session works

Your session is designed to be a brief intervention to help you feel heard, safe and respected, and to decrease your immediate distress. It is meant to supplement your other support systems, not replace them.

When you access QLife by phone or webchat, you have one 25-minute session with a peer supporter. We have to limit the session times so we can support as many community members as possible.

You can contact QLife more than once, and we welcome you to stay connected with QLife. Some service users may choose to contact QLife regularly. We don’t keep long-term case files as an anonymous service which means we can’t provide continuity of care, tailored support, or measure long-term outcomes based on regular service use., Each call or webchat will be treated as a new one.

You can be anonymous

QLife doesn’t collect any identifying information about you, like your name, phone number, email address, or IP address.

You don’t have to share your personal information with us, and you don’t have to use your real name.

We will ask for some general information that won’t identify you, but will help us support you (for example your postcode, gender, and Aboriginal or Torres Strait Islander background). We keep that information on our secure servers.

If you do share personal information with us, we will handle it line with our Privacy Policy and the Australian Privacy Principles.

Calls may occasionally be monitored for service learning and development opportunities, but in line with our commitment to anonymity calls are not recorded.

You can have a support person

While most people choose to use us for one-on-one support, it’s also ok to have a trusted person with you while you talk to our peer supporters. This could be a carer, family member or other person.

Please tell the peer supporter that you have a support person with you.

We can link you to other services

QLife peer supporters can use a resource database to find other services that might support you. They will share the details of these services, and you then need to contact them separately. We can’t write to, or contact, other services on your behalf.

You can also see the database here: https://qlife.org.au/resources/directory

The peer supporter will do their best to tell you about any fees there might be for another service, but we can’t guarantee the information is accurate as we rely on these services to keep their details up-to-date.

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